Atelier Aura

Orders placed before 13.00 EU time gets shipped the same day

Shipping costs
Within Europe
DHL Standard: 100 sek (~10€)
Fedex Express: 150 sek (~15€)

Worldwide 
Fedex Express: 300 sek (~30€)
UPS (Russia): 400 sek (~40€)

Free shipping
Within Europe
Fedex Express: Orders above 3000 sek (~300€)

Worldwide 
Fedex Express: Orders above 5000 sek (~500€)
UPS (Russia): Orders above 5000 sek (~500€)

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

First contact us through mail before sending it back.

To be eligible for a return, your item must be unused and in the same condition that you received it with labels attached.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Östrahamngatan 50 41109 Göteborg Sweden.

Shipping
To return your product, you should mail your item to: Stilett Östrahamngatan 50 41109 Göteborg Sweden.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.